Refund policy

At EvergreenPeak97.site, we want customers to feel confident when shopping with us. This Return & Refund Policy explains the conditions and process for requesting a return, exchange where applicable, or refund.
30-Day Free Return Policy
We offer free returns within 30 days. The 30-day return period begins on the date your order is delivered.
To qualify for a return, the item should generally be returned in substantially the same condition in which it was received, including its original components and accessories where applicable. Items that have been materially altered, intentionally damaged, or misused may not qualify for a return.
Please retain your order confirmation or other proof of purchase.
Starting a Return
To request a return, contact:
support@EvergreenPeak97.site
Please provide your order number, the item you would like to return, and the reason for your request. If the product arrived damaged, defective, or incorrect, photographs may be requested to help us resolve the issue efficiently.
Please contact us before sending an item back. Our customer support team will provide the applicable return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.
We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or another remedy as applicable.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are not an issue for standard orders because EvergreenPeak97 provides free worldwide shipping.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
If cancellation is no longer possible, you may request a return after receiving the order, subject to this policy.
Nothing in this policy limits any mandatory consumer rights available under applicable law.